Privacy policy

Introduction

Vidal Crafts for a Perfect Party, under the stewardship of Kandero Hub SRL, values your privacy and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, protection, and sharing of your information across our digital platforms and in-store interactions.

Data Collection

We collect information to provide and enhance our services to you:

  • Personal Identification Information: Including name, email, and contact details for account creation, purchases, or event registrations.
  • Transactional Information: Details of your purchases and payment methods, securely processed by our payment gateways.
  • Digital Interaction Data: Information on how you interact with our website, collected through cookies, to improve your user experience.
  • In-Store Data: Your image may be captured by CCTV for security purposes, and calls to our Client Services may be recorded for quality assurance.

Use of Personal Data

We use your information to:

  • Fulfill Service Obligations: Efficiently process and deliver your orders.
  • Customer Support: Provide prompt and responsive customer service.
  • Service Enhancement: Continuously improve our website functionality and your customer experience.
  • Communication: Inform you of new products, offers, and updates, with the option to opt-out at any time.

Data Sharing and International Transfers

  • Within Kandero Hub SRL: Data may be shared with our affiliates to maintain service quality.
  • Trusted Third Parties: Service providers that support our operations, under strict confidentiality agreements.
  • Legal Compliance: We may disclose information if required by law or to protect our rights.
  • Safeguards for International Transfers: We ensure that international data transfers adhere to high-security standards, with appropriate legal frameworks in place to protect your data.

Your Rights

You have the right to:

  • Access: Obtain a copy of the personal data we hold about you.
  • Rectification: Update or correct inaccuracies in your data.
  • Withdraw Consent: Opt-out of marketing communications and withdraw any given consents.
  • Erasure: Request deletion of your data, subject to legal and operational requirements.

Data Security

We employ advanced encryption and security protocols to protect your data from unauthorized access and cyber threats.

Children's Privacy

We do not knowingly collect data from children under 16 without parental consent, adhering to child protection laws.

External Links

Our policy does not cover third-party websites linked from our platform. We recommend reviewing their privacy policies.

Cookies

Our website uses cookies to improve navigation and personalize your experience. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Automated Decision Making

We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects.

Complaints

If you have concerns about our data practices, you're encouraged to contact us directly. You also have the right to lodge a complaint with a data protection authority.

Policy Updates

We may update this policy to reflect changes in our practices. The latest version will always be available on our website.

Contact Us

For any questions or requests regarding your data, please contact us at customersupport@vidalcrafts.com.