Returns Policy

Our Commitment to Satisfaction

At Vidal Crafts for a Perfect Party, we are dedicated to ensuring excellence and satisfaction with every product you purchase. We understand that there may be occasions where your expectations aren't met, and we're committed to making the returns process as seamless as possible.

Return Window and Eligibility

You have the option to return unopened items in their original packaging within 7 days of delivery for purchases made through our online store. A full refund will be provided, with the exception of shipping fees. 

Return Process

To start the return process, please contact our customer service team at customersupport@vidalcrafts.com, providing your order number found in your original email receipt, details about the product you wish to return, and the reason for the return. If the return is due to a defective or damaged product, kindly attach clear photos of the item to help us understand the issue. 

Once your return request has been approved, carefully send the item(s) in the original unopened packaging. Return shipping is at the buyer's expense.

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. If it complies with our return policy, your refund will be processed, and a credit will automatically be applied to your original method of payment, within seven to fourteen days depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

Non-Returnable Items

Please note that some items are non-returnable and non-refundable. This includes gift cards, custom-made, and personalized items. If your return is regarding a defective or damaged product, please include photos of the issue in your initial return request email.

Questions?

If you have any questions about our Returns Policy, please contact us at customersupport@vidalcrafts.com. Our customer service team is here to help and ensure your satisfaction with every purchase from Vidal Crafts for a perfect party.

Thank you for shopping with Vidal Crafts for a perfect party. We appreciate your business and your trust in our brand.